Shipping policy

- SHIPPING POLICY

Domestic Shipping (U.S.)

• Orders ship via USPS or UPS with full insurance and tracking.
• Signature confirmation required for all jewelry shipments.
• Allow 1–5 business days after production completion for packaging and shipping.

Ready-to-Ship Pieces

• Ship within 2 days to 3 weeks, depending on inventory availability, workload, and seller discretion.

International Shipping

• TPJC ships worldwide. Customs duties, import taxes, and brokerage fees are the buyer’s responsibility.
• TPJC is not liable for customs delays, clearance holds, or import issues.

Lost, Damaged, or Delayed Packages

• Once a package leaves our facility, liability transfers to the carrier.
• TPJC assists in filing claims but cannot issue refunds for carrier errors, delays, or mishandling.
• Delivery issues must be reported within 48 hours of receipt.